Order Processing Timelines
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has officially shipped. Please note that processing times may take slightly longer during high-volume sales periods, holidays, or major promotional events.
Domestic Shipping Rates and Estimates
We offer standard flat-rate shipping options as well as expedited delivery choices at checkout. Standard shipping typically takes 3 to 5 business days for delivery, while express options reduce transit time to 1 to 2 business days. Shipping charges for your order are calculated dynamically and displayed clearly at checkout before payment completion. Free standard shipping is automatically applied to all domestic orders over a specified threshold.
In-Store Pickup and Local Delivery
You can skip the shipping fees entirely by selecting our convenient local in-store pickup option during checkout. After placing your order and selecting your preferred store location, your order will be prepared and ready for pickup within 24 hours. You will receive an email notification when it is ready, along with detailed instructions. Please bring your order confirmation email and a valid government-issued ID when collecting your package.
International Shipping Policies
We ship to a broad range of countries globally. When completing an international order, shipping fees will be computed based on the delivery destination and weight of the parcel. Please be aware that your order may be subject to import duties, local taxes (including VAT), and customs brokerage clearance fees once a shipment reaches your destination country. All such external charges are the sole responsibility of the customer.
How Do I Check the Status of My Order?
When your order has shipped, you will automatically receive an email notification from us containing a unique tracking number you can use to check its progress. Please allow up to 24 hours for the shipping carrier to update the tracking information on their portal. Registered account users can also view real-time shipping updates directly via the order history section of their profile dashboard.
Shipping to P.O. Boxes and Military Addresses
We are happy to deliver parcels to P.O. Boxes and military APO/FPO/DPO addresses. However, please note that expedited or express shipping options are generally unavailable for these specific destinations due to courier restrictions. All shipments destined for P.O. boxes or military addresses will automatically route via standard postal services, which may involve minor delivery timeline extensions.
Refused Shipments and Incorrect Addresses
It is the responsibility of the buyer to ensure that the shipping address is entered correctly during checkout. If a package is returned to our warehouse due to an incorrect or incomplete address provided by the customer, or if the shipment is refused upon delivery, the customer will be responsible for the original shipping costs as well as any return shipping fees incurred.
Damaged, Lost, or Missing Packages
In the event that your order arrives damaged, please save all original packaging materials and damaged goods, and contact our customer support team within 48 hours of delivery. Include your order number and clear photographic evidence of the damage so that we can file a claim with the carrier and arrange a replacement or refund for you as quickly as possible.