We offer a 30-day return window. You have up to 30 days from the confirmed delivery date of your package to initiate a return request and drop your item off with the carrier.

Items must be completely unworn, unwashed, and unaltered, featuring all original product labels, designer tags, and packaging intact. Products showing signs of clear usage or wear cannot be accepted.

Custom or monogrammed products, perishable goods, personal care items, and items specifically marked as "Final Sale" at checkout are not eligible for returns or refunds due to hygiene and customization constraints.

Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, reach out to our Customer Service team within 48 hours of arrival with detailed pictures so we can send a free replacement immediately.

Log into your account, locate your order history, and click the "Request Return" button. If checking out as a guest, navigate to our dedicated Return Portal, input your order ID and billing zip code, and select the item(s) you intend to send back.

Yes. Once your return request is approved online, our system generates a prepaid shipping label. Simply print it out, attach it securely to the exterior of your return package, and obscure any old tracking barcodes.

Take your prepared package to any official drop-off point or retail storefront belonging to the shipping carrier listed on your return label (e.g., USPS, FedEx, or UPS). Remember to ask for a drop-off receipt for tracking assurance.

We highly encourage using our provided portal labels for tracking transparency. If you choose to use an independent carrier, you will bear all transit charges, and you must supply the return tracking info to our support staff.

Once your parcel arrives at our central facility, it takes approximately 3 to 5 business days for our logistics staff to verify the items and clear them for refund authorization.

After approval, refunds are issued immediately back to your original source payment method. Banks and credit card issuers typically take an additional 5 to 7 business days to post the balance to your statement.

Standard and expedited shipping charges paid on your original order are non-refundable service fees, unless the complete return is caused by a product mix-up or product defect on our end.

For fraud prevention reasons, we can only issue refunds to the exact payment profile used during checkout. If that card is closed, contact your banking provider to routing details, or opt for store credit instead.

Head into our Return Portal and select the "Exchange" path. Choose your replacement sizing or color preference. The inventory hold will be applied, and your replacement item ships out once the carrier scans your return package.

If you select store credit during your return setup, an electronic gift code will be sent immediately upon warehouse approval. Enter this code into the gift voucher/discount field during your next checkout.

No. Store credits issued for processed returns never expire and remain fully applicable to any future products, collections, or sales available on our site.